Refund Policy
At Cosima Labs, customer satisfaction is a top priority. While all products are intended for research use only and are subject to strict quality control, we understand that issues may arise. Our return and resolution policy is designed to be fair, transparent, and flexible within reason.
1. Gemeral Returns
Due to the sensitive nature of our products, we do not accept general returns for reasons unrelated to product condition (e.g., change of mind or improper storage post-delivery).
2. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery. To qualify for resolution:
* Provide your phone number
* Attach clear photos of the product(s) in question
* Email us at
3. Order Cancellations
* Orders may be cancelled within 1 hour of placement by emailing us directly at
* Once an order enters processing or has been shipped, it can no longer be cancelled.
4. No Refunds For Misuse
We are not responsible for issues related to product misuse, improper storage, or misapplication of research materials.
* Our products are for research purposes only and are not intended for human or veterinary use.
We appreciate your cooperation and understanding.